Standard shipping (Canada & USA) is $10 CAD. We offer free shipping on Canada & USA orders over $100 CAD.

At this time, we do not ship outside of Canada and the US.

Orders will be fulfilled within 3 business days. Once your order has been shipped, you should receive it within 5 - 8 business days. Have you been waiting longer? Please email support@dandylionworld.com and we’ll get to the bottom of it!

Refund & Return Policy
We created Dandylion’s gentle products to help keep dogs’ coats healthy and happy. We also understand that every dog is unique, and our products may not be the right fit for all. If you try a product and it does not meet your expectations in terms of quality, or if it doesn’t work for your dog, we’re happy to process returns within 30 days of delivery. To request a refund, please email support@dandylionworld.com with:

• Proof of purchase
• Item(s) you’d like to return
• Reason for return

Our team will review your request and, if approved, provide return instructions. Products must be returned in their original condition. Refunds will be issued to the original form of payment within 5 business days of receiving the returned item.

Important Notes on Eligibility
We completely understand that circumstances can change, and we truly wish we could accommodate every situation. However, refunds are limited to:

• Product quality issues
• Situations where the product does not work as intended for your dog

We are unable to offer refunds for reasons such as:

• Changes in personal circumstances (including changes related to your dog’s ownership or health)
• Incorrect product selection
• Incorrect shipping address provided at checkout

Final Sale Items
The following hard goods are final sale and are not eligible for return or refund:

• Lick mats
• Scrub brush
• Paw towels
• Collapsible bowl
• Tennis balls
• Mini tote bag

Subscriptions
Please note that once a subscription order has been processed and shipped, we’re unable to accept returns or process standard refunds, even if the products are unopened.

Additional Details

• Shipping and handling fees are non-refundable
• Customers are responsible for return shipping costs
• We recommend using a trackable shipping method
• We do not provide refunds for refills
• We reserve the right to deny any request that does not meet the above criteria or if the product is returned in a condition that does not meet our standards

If you have any questions about our policy, our customer care team is always here to help and guide you. Please email us at support@dandylionworld.com