Frequently Asked Questions
Where can I buy Dandylion products?
You can purchase Dandylion products exclusively on dandylionworld.com
Do you offer any discounts or promotions?
All discounts/promotions are announced via our social channels and newsletter. Please subscribe to our newsletter if you haven't already so that you can be kept up to date and receive subscriber exclusive deals.
We always offer free shipping on orders over $50.
About my order
What should I do if my order is missing or something is wrong?
Please contact us at firstname.lastname@example.org with your order number and we will get back to you ASAP.
Can I modify or cancel my order?
Orders submitted on dandylionworld.com process and ship quickly. We will do our best to modify an existing order if you contact customer care at email@example.com, but we offer no guarantee that your order will be canceled or modified.
My package says delivered, but I haven't received it.
Sometimes packages are incorrectly marked as delivered before they actually arrive. Your package will most likely arrive within a few days. If you do not receive your order in a couple of days, please contact our team at firstname.lastname@example.org with your order number and tracking information so that we may assist you further.
Shipping & Returns
Which countries do you ship to?
At this time, we only ship to Canada and the US.
How much is shipping?
Standard shipping (Canada & USA) is $10 CAD. We offer free shipping on Canada & USA orders over $50 CAD.
At this time, we do not ship outside of Canada and the US.
How long will it take to receive my order?
Orders will be fulfilled within 3 business days. Once your order has been shipped, you should receive it within 5 - 8 business days. Have you been waiting longer? Please email email@example.com and we’ll get to the bottom of it.
Does Dandylion ship internationally?
We currently do not ship outside of Canada and the US.
Can I return my Dandylion products?
We created Dandylion’s gentle products to help keep our dogs’ coats healthy & happy, but we understand that all dogs have their own unique needs and Dandylion products might not be right fit for every dog. If you or your dog are not happy with your purchase, we will be more than happy to process any returns within 30 days of purchase. To initiate a return, please email firstname.lastname@example.org with your order number, item(s) to be returned, and reason for the return, and we respond within 3 business days with a shipping label (free of charge) for the return.
Please note that items should be returned lightly used and in original packaging to be processed. Returns that are damaged or heavily used by the customer may not be accepted.
Your refund will be issued within 5 business days of receiving your return.
About Dandylion Products
Are Dandylion products vegan & cruelty-free?
Yes, all Dandylion products are vegan & cruelty-free.
Do Dandylion products contain fragrance?
Our products are specifically created for dogs with more sensitive skin in mind. Our products are free from any artificial fragrances and essential oils.
Where are Dandylion products manufactured?
We proudly manufacture our products in small batches in-house out of Toronto, Canada.
Is the packaging made of sustainable materials?
We are committed to reducing our impact on the environment. This means working with recyclable, recycled, compostable or biodegradable packaging options, and incorporating as much post-consumer plastic as possible in any plastic components.
Our bottles are made of PET and is recyclable. Our pumps, like most, are not recyclable due to mixed materials. We are working on introducing a pump-free option to encourage our consumers to wash & reuse their pump. We also hope to introduce a single plastic pump option in the future, which will be recyclable.
We ship our products in recyclable cardboard boxes, tape & marketing inserts. Our packing peanuts are biodegradable. Just add water & watch them dissolve.
We are continuously looking for ways to improve our packaging by working with more recycled, recyclable, and biodegradable materials.
Where are your products manufacturered?
We proudly manufacture our products in small batches in-house out of Toronto, Canada. This allows us to manage our production and avoid any overproduction that may go to waste.
Where are your ingredients sourced?
Sustainably sourced and mindfully sourced ingredients are top of mind. All of our ingredients are vegan, cruelty-free & ethically sourced. Our formulations are at least 98% natural and we opt for more sustainable plant sources where possible.