General

  • You can purchase Dandylion products exclusively on dandylionworld.com, and in select retail locations. Find a store near you HERE.

  • All discounts/promotions are announced via our social channels and newsletter. Please subscribe to our newsletter if you haven't already so that you can be kept up to date and receive subscriber exclusive deals.

    We always offer free shipping on orders over $50.

  • Please contact us at support@dandylionworld.com with your order number and we will get back to you ASAP.

  • Orders submitted on dandylionworld.com process and ship quickly. We will do our best to modify an existing order if you contact customer care at support@dandylionworld.com, but we offer no guarantee that your order will be canceled or modified.

  • Sometimes packages are incorrectly marked as delivered before they actually arrive. Your package will most likely arrive within a few days. If you still have not received your order please contact our team at support@dandylionworld.com with your order number and tracking information so that we may assist you further.

  • Yes, all Dandylion products are vegan & cruelty-free. Please visit our About Us page to learn more!

  • Our products are specifically created for dogs with more sensitive skin in mind. Our products are free from any artificial fragrances and essential oils. Please visit our About Us page to learn more!

  • We proudly manufacture our products in small batches in-house out of Toronto, Canada.

  • We’re committed to reducing our environmental impact by using recyclable, compostable, biodegradable, and recycled materials wherever possible.

    Our bottles are made from recyclable PET, while pumps are currently not recyclable due to mixed materials. We’re exploring pump-free options and hope to offer a fully recyclable pump in the future.

    We ship in recyclable cardboard boxes, tape, and inserts, and our packing peanuts are biodegradable—just add water to dissolve.

    We’re always looking for ways to make our packaging even more sustainable.

Shipping & Returns

  • At this time, we only ship to Canada and the US.

  • Standard shipping (Canada & USA) is $10 CAD. We offer free shipping on Canada & USA orders over $50 CAD.

    At this time, we do not ship outside of Canada and the US.

  • Orders will be fulfilled within 3 business days. Once your order has been shipped, you should receive it within 5 - 8 business days. Have you been waiting longer? Please email support@dandylionworld.com and we’ll get to the bottom of it!

  • We created Dandylion’s gentle products to help keep dogs’ coats healthy and happy, but we understand that every dog is unique, and our products may not be the right fit for all. If you try a product and it does not meet your expectations in terms of quality, or if it doesn’t work for your dog, we’re happy to process returns within 30 days of purchase.

    To request a refund, please email support@dandylionworld.com with:

    • Proof of purchase
    • Item(s) for return
    • Reason for return

    Please return the product in its original condition. Refunds will be issued to the same form of payment used for the purchase.

    Refunds are only accepted for product quality issues or if the product does not work for your dog. We cannot provide refunds for reasons such as changes in the customer’s circumstances, incorrect product selection, or incorrect shipping address.

    Customers must contact our team within 30 days of purchase to be eligible for a refund. Once approved, we will provide instructions for returning the product. Please note:

    • Shipping and handling fees are non-refundable
    • Customers are responsible for return shipping costs
    • We recommend using a trackable shipping method

    Refunds will be issued within 5 business days of receiving the returned product. We do not provide refunds for refills. We reserve the right to deny any refund request that does not meet our criteria or if the product is returned in a condition that does not meet our standards.

    If you have any questions about our refund policy, please reach out to our customer care team for assistance.